Tips For E-Commerce Fulfillment to Custom Pillow Boxes

E-commerce is taking the world by storm – with sales up 2.4% for the fiscal year ending in 2021. It is a highly competitive market. However, one aspect we value the most is to deliver the order promptly. Delivery is one of the last steps in a customer’s shopping experience, so the goal is to create a smooth process with great packaging like custom pillow boxes.

Consider that 77% of customers say they would abandon their cart at checkout if they do not get free shipping. If you run a small business, offering free shipping may seem difficult because it affects your profit margins. However, some solutions can help e-commerce businesses introduce free shipping.

Raise prices. It is a tolerable strategy. If you raise the rates of your product too much, customers would not want to leave the checkout in the first place. Raise too little money, and you will end up losing money. Take the time to do the calculations and find the right balance.

Use Low-Cost Shipping Methods

Various shipping companies such as USPS, UPS, FedEx, and DHL are reliable brands. However, cheaper options, such as Flat Rate, take at least a week to reach consumers. If you use this method, you should inform your customers in advance how long it will take to ship. You can also offer a free 1-day or 2-day shipping option at the added shipping cost.

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Some brands offer free shipping with the minimum order value. 30% of consumers will not abandon their shopping carts and will add items to their carts if they can get free shipping. Understanding what drives consumers through the checkout process can work in your favor.

Optimize Your Notification Strategy

Optimizing your notification strategy can make a significant contribution to your overall operations. Optimization means developing an e-commerce shipping strategy that works for your business and makes the customer experience as effective as possible.

Remember to Keep Your Customers Happy When You Ship

Customers want information at their fingertips at all times. For SMEs, however, keeping track is a problem. So, how do you put it into practice? It needs to be automated. Digital platforms like Shopify can simplify all the processes you used to perform manually by integrating workflows.

It also means that you and your staff do not have to spend more time on it. While it may take some time to set up the environment, this technique frees up a lot of time and energy, allowing your team to focus on more productive things.

Using Web Push Notifications

The E-Commerce platform does not matter. Sending web push notifications is a must. Notifications enable you to keep your customers informed about their orders.

Show At Checkout

There is no doubt that you have spent a lot of time making your online store beautiful. But it is not all – you should also ensure your store is beautiful. The presentation and checkout process should be equally enjoyable for your customers. Here are some best practices for the checkout process.

Customers appreciate transparency. In this case, they will also abandon their cart if they discover an unexpected charge at checkout. Prices should be displayed publicly during the visit, and fees should be displayed again at checkout. If a customer places an order before a certain date and time, they can expect delivery by that date and time.

Post-purchase: Once the customer confirms the purchase, you should provide an estimated delivery date.

Consider Using Shopify

We have already discussed Shopify’s automated checkout, a commerce platform that lets you run your online business from start to finish. 

Customers value their experience and associate it with your brand. They want a solid program that works after purchase.

Common Delivery Mistakes

Mistakes are a normal part of doing business. If you run an e-commerce business with delivery processes, you should be aware of common mistakes and have solutions ready when they occur. 

Delayed Delivery Time

Think about how often you track packages ordered from your favorite e-commerce company. Your clients will probably do the same. Late deliveries are a tricky problem because once a product is shipped, you have little control over it.

However, you can inform your customers and assure them that you will make every effort to process their online orders promptly.

Lost or Damaged Product

It is frustrating that the fancy custom packaging you have painstakingly customized can get lost or damaged, but that’s a common occurrence. Additionally, when customers shop online, they expect their package to be delivered and worry about how the package will look when it arrives.

Use Good Quality Packing Material to Avoid Damage

Have a clear return or exchange procedure to let customers know what is expected of them during the process

Buy insurance from the courier company. Build a helpful and competent customer service department. Incorrect billing or shipping address

So, how do you ensure your billing and shipping addresses are correct? Serving a wider range of consumers is a great option, but you need to know the cost, so you should not be surprised by the charges. If you don’t offer free international shipping, you must be honest with your customers.

Conclusion

There are many things to consider, including shipping procedures and costs. In an e-commerce business, it is important to use efficient and reliable shipping methods. So, what is the bottom line?

• Free shipping is a big deal!
• Automate your business
• Keep customers informed and ensure a seamless customer experience
• Establish business systems to prevent and manage erroneous shipments

Shipping is one of the last steps in a customer’s online shopping process. Part of your job as a business owner is taking care of your customers while you are on the road. Work hard on this last step to ensure the whole process stays on track.