Outsourcing a call center in India has risen in favor since globalization. Call centers tend to be the most prevalent source for outsourcing contracts from India. It’s a part of business process outsourcing (BPO) services. Therefore, they are in great demand from key rivals including the Philippines, Ireland, China, and Australia. India’s contact centers stand out.
What is a Call Center?
A traditional call center is often a physical office environment. In a call center, customer service representatives accept incoming or outbound calls based on the organization’s needs and requirements. Call centers can function as an in-house customer service team or as a fully outsourced model. Whereas in the outsourcing process, third-party functions as the company’s remote support arm.
Call centers routinely perform billing, telemarketing, debt collection, and other activities. Finally, they encourage customers and brands to communicate with one another for service and support issues or to ensure that requests are sent to the appropriate departments.
What are the Key Gains of Hiring an Indian Call Center?
Well, India has been the top priority when it comes to outsourcing call center services. This is because almost every organization focus on saving cost and that’s why they prefer Indian call centers.
Therefore, there are several key gains of a call center in India. Some of them are the following. So, let’s have a look at them!
1. Cost-Effectiveness:
Labor costs far more in industrialized countries such as the United States than in developing ones such as India. India’s currency is less valuable than that of developed European countries and the US. As a result, outsourcing BPO services may be shown to be incredibly effective, resulting in a higher return on investment for the organization.
On the other side, Indian outsourcing enterprises specialize in offering a wide range of outsourced services to businesses all over the world and are committed to maintaining the highest level of service quality.
2. A Successful Track Record:
Indian BPO service providers have built a great track record and goodwill in the global market over many decades by providing outstanding outsourced services in a range of disciplines.
The reputation of Indian BPO service providers in international marketplaces is strong enough to attract more clients from across the world. The country’s track record has made it a desirable destination for BPO companies to expand.
3. 24*7 Service Available:
Any BPO service provider must be available 24*7. Customer support is expected to be available 24*7 by the vast majority of enterprises throughout the world. Well-known Indian outsourcing companies often provide 24*7 service at a lesser cost than companies situated in Europe and America.
When Indian outsourcing organizations hire individuals who are fluent in German, French, English, Italian, and other languages, the level of customer service is comparable.
4. Zero Waiting Time:
Indian BPO organizations have a reputation for meeting deadlines. Because Indians have a skilled workforce dedicated to providing excellent outcomes, companies routinely complete outsourced projects ahead of time.
Improved infrastructure, modern technology, and skilled staff, on the other hand, all contribute to faster project completion.
Top 4 Call Centers in India
Well, here we are mentioning the top 5 call centers in India. So, let’s come to the points directly.
Genpact:
It is a global leader in digitally enabled BPO and BPM solutions, delivering outsourced services to a diverse variety of businesses, including numerous Fortune Global 500 organizations and other important clients. Genpact is probably one of the largest contact centers or BPO firms, with over 70,000 workers and a presence in 25 countries.
TCS Call Center:
It is a prominent consulting firm that offers a wide range of IT outsourcing solutions as well as call center-specific services to its diverse customers. It is a subsidiary of Tata and employs approximately 353,000 people in 45 countries.
Infosys Call Center:
It is a technology, consulting, and outsourcing services company that helps businesses in over 50 countries outperform their competitors by providing high-quality solutions.
Wipro Call Center:
It is a well-known consulting, IT, and business process services firm that provides excellent service to a wide range of clients. It is a worldwide known corporation with over 160,000 committed employees serving clients on six continents.
Bottom Line:
These days, the call center in India is in the top demand by the U.S. and U.K. companies. This is because India has the highest educated workforce. Additionally, the labor cost in India is less in comparison to the other European countries. And also, in India, they provide zero waiting time and better customer support which lead the organization towards growth. The Indian call center offers various leverages to the organization as well as companies.
